01) What do you support?
Please Click Here to view the list of features we support and they come free with every single account.


02) How quickly will my account be setup?
Your account will be activated immediately upon your submission of our on-line secure ordering form. We value your time, and believe that you need to get going without any delay. Upon submission of the on-line order form, you will receive a confirmation e-mail with your password and instructions on how to get started.


03) How do I transfer from another provider to you?
If you are willing to host your domain with HostMatix.com, you need to contact your current hosting provider and ask them to change the Domain Name Servers (DNS) over to the followings in order for you to be able to use our services:

DNS1.HOSTMATIX.COM : 65.61.161.52
DNS3.HOSTMATIX.COM : 207.44.240.96

This can also get done by yourself, if you have access to the domain registrar's control panel. After the changes, allow 24-48 hours for name servers to propagate over the Internet, and by then your domain should resolve to our servers.


04) What separates HostMatix.com from competition?
At HostMatix.com our work is NOT done until every single customer is 100% satisfied. Whether you need a single Web page or a complex collection of sites with hundreds of pages, you're guaranteed high-quality, reliable services at affordable prices. We offer the industry's most competitive prices, and every account is backed by a 30 day unconditional money-back guarantee. HostMatix.com also provides easy access to superior customer service, 24 hours a day, 7 days a week, plus round-the-clock access to your account via our Online Control Panel.

- Market-Leading Reliability and Performance
- 99.9% Network Uptime Guarantee with SLA
- True 24x7 Technical Support
- Great Prices and Features which are very easy to use.
- 30-day Unconditional Money back guarantee -- try us absolutely risk free!



05) I am a complete novice. Can I use your services?
You don't need to possess any technical knowledge to reap the benefits of our great services. At HostMatix.com, we believe that setting up a reliable Web Site should be fast and simple. We've designed our solution to include instantaneous account activation, so that you can go live within moments of initiating your application. Our Online Control Panel lets you take control over every aspect of your account in real-time, around the clock.

In addition, we offer 24 x 7 free technical support. Should you have any questions, whatsoever, please don't hesitate to get in touch with us. It is our goal to make your experience as seamless as possible--we'll do our very best. That's HostMatix.com advantage! Just a few quick steps, and your Web Site is on-line!


06) May I pay via wire transfer or Western Union?
Yes, we do accept payments via wire transfer or Western Union. However in this case you need to contact our sales department and request additional info. Only 12-month prepaid payments are accepted via this method.



07) Is the contract on month-to-month basis or annual?
If you are paying by credit card, our service contracts are on month-to-month contract basis, meaning that you don't need to remit payment in advance and can cancel at any time. However if you are going to pay via wire transfer or Western Union, only 12-month prepaid payments are accepted.



08) Do you offer a money back guarantee?
All of our plans are equipped with 30-day unconditional money back guarantee. If our services did not exceed your expectations, we will refund you immediately and you can keep the domain name that you registered as our thanks for a chance at your business. No forms to fill out, no questions asked.



09) Do you offer 24 x 7 technical support?
Yes, for your convenience HostMatix.com is staffed 24 hours a day, 7 days a week. If there is anything we can do for you, please don't hesitate to get in touch with us.


10) How did you address reliability, performance and security?
Getting your Web Site up and running reliably and quickly should be the least of your worries, but choosing the wrong Web Hosting company can make it one of the biggest headaches in starting your new business or taking your existing business on-line. Reliability, Performance and Security are at the top of our technological priorities. We believe that any down time is unacceptable, and have therefore developed redundancies at every potential point of failure to insure that your site is running smoothly at all times. Here are some highlights:

- Daily backup of your web contents, e-mails, MySQL databases and etc.
- RAIDED disk arrays--multiple disks serving as one to insure that even if a disk fails, another one will pickup instantaneously.
- Hot-Swapable Server Technology
- True 24x7 service